| August 11th, 2006 | 1 Comment » | Miscellaneous
I ordered a new computer from Dell back in July. It arrived on my birthday, July 26. Two days later, the hard drive failed – I can accept this – it happens, and Dell support promised me a whole new CPU as a “System Exchange” as the system was under 30 days old. Great.
So Dell ships me the new CPU on August 3 from their factory in the US. They call me and give me the tracking number the next day. “Great!” I think, “I’ll get it by the end of next week like I did the first one.” Nope. Purolator has now placed it “On vehicle for delivery” two days in a row, and both days their customer service call center staff have told me when I called to ask about it, that it was ON THE WRONG TRUCK! Once, I can understand. Twice? That’s not acceptable from any courier company. I’ll post again tomorrow if I still can’t get my CPU from Purolator.
Update: 2006-08-12 I called Purolator this morning, and the Shipment In Transit dated 2006-08-11 @ 17:10 means that the CPU package is in their sorting facility, and they will make no effort to go and find it for me, so now I have to wait until Monday to get it. Let’s hope Purolator’s stupidity factor stops going up and they are able to put it on the right truck for a change.
Update: 2006-08-14 I called again today and they didn’t even bother putting it on a truck today. What the hell kind of operation is Purolator running? I would suggest that it’s a circus and the clowns are in control…. Anyway, I demanded that my package be ready for me to pickup this evening. I’ll post later one way or the other.
Final Update: So I went to the depot to pick up my package, and they found it pretty quick. So now I’m happy. But don’t ship with Purolator!
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